English Mountain Press takes pride in the work we do and the service we offer each of our authors. That's why we gladly offer a 100% guarantee of all of our services. If you are not completely satisfied with our services and the efforts we make for you we'll refund you. No questions asked and no hard feelings. Our guarantee is hidden away in small print either, it is clearly printed in each and every agreement we make and as you can see, right here, in plain site. It is our sincere hope that you'll never have to exercise your right to use it!